Refund Policy – Wow Kids Wear by WOW.COβ„’

At Wow Kids Wear, we strive to ensure that you are satisfied with every purchase. If, for any reason, you are not happy with your order, please review our Refund Policy below.

1. Refund Eligibility

  • Refunds are applicable only if:
    • You receive a damaged, defective, or incorrect product.
    • The order is cancelled before dispatch.
  • Refund requests must be raised within 7 days of delivery.

2. Refund Process

  1. To request a refund, contact us at πŸ“§ care@wowkidswear.in or πŸ“ž +91-7697691636 with your order ID and issue details.
  2. If required, share clear images/videos of the product received.
  3. Once approved, your refund will be processed.

3. Mode of Refund

  • Refunds will be issued to your original payment method (Credit/Debit Card, UPI, Net Banking, Wallet, etc.).
  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer or wallet credit (customer must provide details).

4. Timeline

  • Refunds are usually processed within 7–10 working days after approval.
  • Time taken may vary depending on your bank/payment provider.

5. Non-Refundable Situations

  • Products that have been used, washed, or tampered with are not eligible for refunds.
  • Shipping charges, if applicable, are non-refundable unless the error is on our side.

6. Contact Us

For any refund-related queries, please reach us at:

For any queries or concerns, you can reach us at:

πŸ“§ care@wowkidswear.in
πŸ“ž +91-769 769 1636

🏒 [F-1, Block F1, 22 Gurudware Market, Madangir, New Delhi, Delhi 110062]

Β RETURN & REFUND POLICY

Last Updated: [30/06/2026]

At WOW KIDS WEAR, customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or size-related product, please review the policy below.

Return Eligibility

Customers may request a return within 7 days of delivery only in the following situations:

  • Damaged product received

  • Defective product received

  • Wrong product delivered

  • Missing item in package

  • Size issue

  • Significant color difference from the product displayed on the Website

All return requests must be submitted within 7 days from the date of delivery.

Mandatory Unboxing Video Requirement

For claims involving:

  • Damage

  • Defects

  • Wrong product

  • Missing item

A clear and continuous unboxing video recorded from the moment the sealed package is opened is mandatory.

Claims submitted without a valid unboxing video may be rejected at the sole discretion of WOW KIDS WEAR.

Conditions for Return Approval

Returned products must:

  • Be unused and unworn

  • Be unwashed

  • Have original tags attached

  • Be returned with original packaging

  • Be free from stains, odors, alterations, or customer-caused damage

Products failing these conditions may be rejected.

Non-Returnable Situations

Returns shall not be accepted for:

  • Change of mind

  • Ordered by mistake

  • No longer required

  • Customer preference changes

  • Minor color variations caused by device screens

  • Products damaged after delivery

  • Products without original tags or packaging

  • Washed, used, worn, altered, or soiled items

Size Variation Clause

Minor manufacturing variations of up to Β±2 cm are considered normal and shall not constitute a defect.

Return Request Procedure

To initiate a return:

Email: care@wowkidswear.in

or

WhatsApp: 8800399913

Provide:

  • Order Number

  • Customer Name

  • Reason for return

  • Product photographs

  • Unboxing video (where required)

Return Shipping

For approved returns:

  • Customers may be required to ship the product back to WOW KIDS WEAR.

  • Return shipping costs shall initially be borne by the customer.

  • Reasonable return shipping charges may be reimbursed after successful inspection and approval of the return.

WOW KIDS WEAR reserves the right to determine the reimbursement amount based on actual shipping expenses.

Inspection Process

All returned products are subject to quality inspection.

Approval of a return request does not guarantee refund approval until inspection is completed.

Refund Method

Approved refunds shall be issued only to the original payment method used during purchase.

Refunds shall not be provided:

  • In cash

  • Via bank transfer to a different account

  • Through third-party payment accounts

Refund Processing Timeline

Once approved:

  • Refund initiation: 3–7 business days

  • Bank/payment processor settlement: 5–10 business days

Actual timelines may vary depending on the payment provider.

Fraud Prevention

WOW KIDS WEAR reserves the right to reject any return, refund, or exchange request if fraudulent activity, misuse of policy, false claims, or suspicious behavior is detected.

Final Decision

WOW KIDS WEAR reserves the right to make the final determination regarding return eligibility, inspection outcomes, and refund approval in accordance with applicable law.

Β Contact Us

For any refund-related queries, please reach us at:

πŸ“§ care@wowkidswear.in
πŸ“ž +91-769 769 1636

WhatsApp: 8800399913

Support Hours:
Monday to Saturday
12:00 PM – 9:00 PM IST

🏒 [F-1, Block F1, 22 Gurudware Market, Madangir, New Delhi, Delhi 110062]

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